- Apr 26, 2018,
Mergers and acquisitions offer many compelling benefits to customers, shareholders and employees alike. In the US alone, 2017 was a record year with over 13,000 such transactions, up almost 14% over 2016.
From an IT perspective though, onboarding a new company poses some significant technology challenges. After all, each company brings its own processes, systems and tools, not to mention their own facilities, organization structure and culture. IT is normally chartered with defining and implementing a multi-phased rationalization strategy that brings the companies together as quickly and efficiently as possible. In fact, it’s not uncommon for these initiatives to go on for multiple years.
For the immediate short-term, it’s the basics that get tackled first such as unifying the corporate networks, email systems and collaboration tools. The more complex aspects come later, such as identifying the applications to continue (and retire), and the new business processes to adopt.
One of our customers, Western Digital, the world’s largest hard drive maker, went through this experience last year with its $19B merger with SanDisk. Almost overnight, the company jumped in size to over 70,000 employees.
Immediately after the acquisition, new engineering teams were formed, combining employees from both companies. This posed some unique challenges to the hundreds of team managers who had to deal with the daily influx of PO, expense, and PTO requests from two different sets of applications – each with their own credentials, business logic and workflows. Like most companies, the PO approval chain was dependent on the size of the purchase, and could require over a dozen approvers for the more expensive manufacturing equipment. Western Digital realized that waiting a year or longer until the applications converged would only partially improve the situation, and that a more comprehensive and immediate solution was needed.
Western Digital’s Enterprise Mobility team achieved a ‘quick win’ after adopting our solution for consolidating all the different approvals into a single mobile experience, essentially shielding the managers from the complexity of dealing with these disparate systems from the two companies. By doing this, they were able to provide an immediate and innovative solution to their managers, who could now approve multiple request types from the convenience of their smartphones, at any time and from any place. This convenience factor enabled managers to approve requests in-between meetings, while on-the-go, or even when traveling, and ensured that business-critical processes were streamlined for maximum operational efficiency. Additionally, and due to the simplicity of the solution, on-boarding costs were saved by minimizing the training needed for managers.
The Capriza rollout was so successful that the key stakeholders highlighted that the use of this mobility solution was a key enabler for the fast and smooth integration of SanDisk, while at the same time keeping up the excitement and momentum of the acquisition.
So, for those companies who have recently gone through a merger or acquisition, Capriza’s solution for consolidating approvals can serve as a quick win for IT. By providing a strategic accelerant in enabling the newly combined entity to dramatically increase its operational efficiency, organizations can streamline a complex acquisition and reap the benefits even quicker.