Heightened customer expectations and the growing reliance on third-party contractors have increased the demand for field organizations to operate more efficiently and effectively.

Field service teams are at the forefront of the customer experience and have the potential to be revenue generators instead of cost centers– if they have the right tools at their fingertips.

Field workers today do not have immediate access to the key data and workflows in their front- and back-office systems, leading to higher operational costs and lower customer satisfaction. Field service organizations and the IT teams that support them are increasingly realizing that a mobile-enabled workforce is key to driving transformational change.

Enable your field workers with secure access to key mobile workflows from your corporate applications, such as:

  • Work Order Management
  • Parts and Inventory Management
  • Customer Contracts & Warranty
  • Safety & Compliance
  • Approvals
  • Time Tracking

Struggling to give your field workers real-time access to your front- and back-office systems?

Field services organizations still rely on manual or paper-based processes which serve to reduce operational agility, lower first-time fix rates, and increase maintenance costs. This is because corporate applications like ERP, CRM, EAM, and FSM are complex and inaccessible to workers while on-location.

By digitizing and simplifying the critical tasks and processes your field service workers need, and delivering them securely to their smartphones and tablets, you can ensure that your field organization is able to meet the increasing demands of the business.

Maximize operational efficiency and improve customer experience

Capriza rapidly delivers key data and workflows like work orders, parts and inventory, and customer records to your field workers’ mobile devices using your existing business applications, without any development. And they’re just as easy and intuitive to use as any popular consumer app.

With Capriza you can:

  • Ensure your SLAs are met
  • Increase customer satisfaction
  • Minimize call center and excess inventory spend
  • Complete projects on-time
  • Ensure safety and compliance
Watch the 8 minute on-demand webinar ->

Explore the benefits of
Mobile Field Services with Capriza

Reduce operational costs

Reduce operational costs

  • Reduce truck rolls
  • Minimize parts order wastage
  • Increase resource utilization
Improve customer satisfaction

Improve customer satisfaction

  • Higher first-time fix rates
  • Shorter service windows
  • Better customer experience
Minimize compliance risk

Minimize compliance risk

  • Real-time incident reporting
  • Accelerate approval cycle times
  • Automated safety checks
Maximize upsell opportunities

Maximize upsell opportunities

  • Real-time access to CRM
  • Minimize warranty leakage
  • Recommend new service offerings

Learn more about Capriza